The interconnection of multiple telephones with the general aim of allowing the usage of features like conference calls both audio and video, private and shared voice messaging and call handling is known as the telephone system.This can be done through the telephone network or through the internet or in some cases both.In some cases the telephone system works through the delivery of hosted services.
A lot of attention is required to ensure communication is efficient, considering it is the backbone of every business.The size of the firm usually determines the business telephone system to be used.Multiple phones may be connected to make up a telephone system that is suitable for a small firm.There is a type of business telephone system call private branch exchange or PBX that is commonly used in medium sized and large companies.
The intercommunication among a number of telephone workstations through the central office lines is enabled to work by the private branch exchange. The automation of private branch exchange from the initial operators was caused by their rising popularity and also the advance in technology. The automation is also referred to as the private automated branch exchange or PABX.
VoIP or internet telephony is new features in the modern private branch exchanges.One of the private branch exchange function is creating and connecting communication between two or more telephone users.They can also be used to enhance constant communication and disconnection of the communication as per the user’s requirements.The private branch exchange can also meter call for the purposes of accounting.
East Africa has a number of different companies that provide hardware materials to homes and offices for efficient communication.One of the companies that offers a range goods and services that ensure efficient communication within organizations in Kenya is Yea link. They have a variety of phones and video conferencing equipment that not only cuts the costs for long distance and international conferencing calls, but also gives the workplace a modern feeling and satisfaction.In Kenya, companies like Redstar Africa networks limited are known to be lead distributors of Yea link communication products and services.
In Kenya Grand stream is another company that deals in IP private branch exchange.Grand stream also offers a range of products that ensure effective communication.The availability of latest phones and communication equipment with the new updated features is a requirement in most companies due to the competition in the market. The calling features and capabilities in private branch exchange are caller ID recognition, call blocking, call recording, auto attendant, video and audio conference calls, music hold on and many others. The latest in technology has enabled the use of the cloud based business telephone system.